تهران، قیطریه
masoudsaeedpour@yahoo.com
09120360881
فرم درخواست مشاوره

کلاس زبان انگلیسی برای خدمه کابین

English for Cabin Crew

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5,000,000 تومان
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سطح متوسطه - مبلغ فوق شهریه ده جلسه تدریس آنلاین می‌باشد. برای ثبت نام بر روی برچسب "ثبت نام" کلیک کنید و سپس فرم را تکمیل و ارسال نمایید. در پایان منتظر تماس ما باشید. در ضمن، در پیامرسان واتساپ می‌توانید درخواست مشاوره یا ثبت نام بگذارید.

کتاب «انگلیسی برای خدمه کابین» برای افرادی است که در صنعت هوانوردی مشغول به کار هستند و می‌خواهند مهارت‌های ارتباطی، واژگان، تلفظ و دقت دستوری خود را بهبود بخشند. این کتاب برای استفاده در کلاس طراحی شده است، اما می‌توانید به تنهایی نیز از آن استفاده کنید.

کتاب «انگلیسی برای خدمه کابین» مکمل کاملی برای راهنمای آموزشی خدمه کابین است. این کتاب، روال‌های کاری مهمانداران هواپیما را از جلسات توجیهی قبل از پرواز تا پیاده شدن، از «گیت» به «گیت» دنبال می‌کند. این کتاب، رویه‌های عملیاتی خدمه کابین و پیشرفت آنها را در مراحل مختلف پروازهای طولانی مدت و کوتاه مدت، مواجهه با چالش‌های سوار شدن به هواپیما، نمایش‌های ایمنی، سرو غذا، مسافران دشوار، حوادث پزشکی احتمالی و موقعیت‌های اضطراری، استرس قبل از فرود و در نهایت بررسی انجام صحیح امور را دنبال می‌کند.

اما این کتاب کارهای بیشتری انجام می‌دهد. به زبان انگلیسی خاصی که در همه این موقعیت‌ها استفاده می‌شود، می‌پردازد. هدف آن، ایجاد اعتماد به نفس در مهمانداران هواپیما برای استفاده از زبان انگلیسی صحیح در هر مرحله از کار مورد نظر است. برای مثال، این کتاب به شما کمک خواهد کرد تا بدانید چگونه با استفاده از مناسب‌ترین شکل زبان به شکایت مسافران رسیدگی کنید و همچنین به شما کمک می‌کند تا در یک بحران پزشکی سوالات درست بپرسید و یا به مسافرانی که مسافران دیگر را آزار می‌دهند پاسخ مناسب دهید. این کتاب به شما کمک می‌کند تا از زبان انگلیسی مناسب برای موقعیت‌های معمول و غیر معمول در هواپیما استفاده کنید.

کتاب «انگلیسی برای خدمه کابین» پر از عبارات کلیدی است که باید در موقعیت‌های مناسب به زبان انگلیسی گفت. علاوه بر این، موقعیت‌های شغلی واقعی و مکالمات معمول مسافران و خدمه کابین را ارائه می‌دهد که در آنها زبان مورد استفاده صحیح، معتبر و واقعی است. 

  • بخش شنیداری شما را دعوت می‌کند تا به یک گفتگوی واقعی گوش دهید و به سوالات مربوط به آن پاسخ دهید تا مطمئن شوید که کاملاً متوجه آنچه اتفاق می‌افتد، شده‌اید. 
  • بخش «تمرکز زبان» به بررسی نحوه استفاده از عبارات کلیدی در زبان انگلیسی می‌پردازد.
  • بخش گفتاری تمرین‌هایی را ارائه می‌دهد تا شما را در استفاده صحیح از عبارات کلیدی مطمئن کند.
  • بخش‌های خواندن و واژگان به تثبیت و تقویت زبانی که یاد می‌گیرید کمک می‌کنند. 

هر واحد بخش متفاوتی از روال شما را در هواپیما ارائه می‌دهد. در سراسر کتاب، مثال‌های زیادی از موقعیت‌های واقعی، واژگان فراوان، فرصت‌های فراوان برای به‌کارگیری آموخته‌هایتان در شغل خودتان - همیشه صحبت کردن و گوش دادن به زبان انگلیسی - خواهید یافت. 

در پایان این دوره از مکالمه انگلیسی به صورت واضح و بدون پیچیدگی برخوردار خواهید شد و اعتماد به نفس لازم را در موارد زیر حاصل خواهید کرد: 

  • انجام تمام وظایف عادی خود در هواپیما 
  • رسیدگی به مشکلات مسافران
  • مدیریت موقعیت‌های دشوار

 اگرچه ممکن است تفاوت‌هایی در شیوه‌ها و رویه‌ها بین خطوط هوایی مختلف وجود داشته باشد، اما استفاده از زبان انگلیسی و مهارت‌های ارتباطی اصلی مورد نیاز مهمانداران هواپیما یکسان است. کتاب «انگلیسی برای خدمه کابین» مهارت‌هایی را به شما می‌دهد تا در کمک به تضمین ایمنی و خدمات به مسافرانتان حرفه‌ای‌تر شوید.

"انگلیش چت" این دوره آموزشی را به صورت آنلاین برگزار می‌کند.




abusive
An aircraft returned to its parking bay after taxiing for take-off to offload a passenger who had become abusive with a cabin crew member.
adequate
  • Are these adequate?
  • What guidelines for toilet management during flights are you given? Are they adequate?
aggressive
They were abusive and rude to the flight attendants and aggressive and insulting to other passengers.
alcoholic
Why can't the flight attendant serve the last passenger an alcoholic drink?
all right
Hello there, is everything all right?
allergic
No thanks, I'm allergic to fish
alone
The sick passenger is travelling alone.
angry (with)
  • Which passenger is the most angry about the situation?
  • Why is the passenger angry?
assorted
Seasonal salad with assorted seafood.
aware
The captain makes the announcement himself. The passengers are aware that all is not normal and they are nervous.
bad
  • A: How are you? B: Not too bad.
  • I fly quite a bit, and to be honest I've never had a bad meal.
best
What is the best way to deal with really disruptive passengers?
better
Hello, madam, are you feeling better now?
biggest
'Why are difficult passengers the flight attendant's biggest headache?
bland
The meal is bland, not very hot, badly presented and tasteless.
blocked
All of the ten toilets on board the Airbus plane became blocked soon after take-off.
ithin ten days, half the toilets on another two flights to Hong Kong became blocked.
broken
The headset is broken.
bulky
They know that passengers will arrive with hand-baggage which is too big, too bulky or too heavy,
careful
Please be careful when opening overhead lockers as items may fall out causing a damage.
certain
Are you nervous of certain types of passenger?
charcoal-grilled
Charcoal-grilled beeftenderloin.
child-friendly
A few airlines provide child-friendly tables and chairs at the gate areas to keep small passengers happy before boarding.
clear
  • All clear.
  • One flight attendant was very clear 'Kids are members of the public like everyone else.
  • Her lungs were clear and her pulse was normal and she seemed really panicky.
  • Which is a clear Mayday?
  • In all emergencies, cabin crew must give clear instructions.
cold
  • You are very cold.
  • A cold beer, please.
  • What does the flight attendant offer to get the cold passenger?
  • I'm sorry, I can't eat this meal - it's cold!
  • A passenger is cold.
comfortable
The cabin crew's job of making passengers comfortable suddenly became impossible.
confident
John feels confident about what he is doing and what his role is, and what his responsibility as a safety officer on board is.
connecting
What time is the passenger's connecting flight?
continental
Continental breakfast and lunch.
crying
Families may not enjoy crying babies any more than other passengers.
crucial
This is, after all, a crucial moment before taxiing and take-off with schedules to be respected, too.
deep
  • when I heard the call, somewhere over the mid-Atlantic, I tried to sink deeper into my seat, hiding my face behind my magazine.
  • A couple of hours later, a flight attendant woke me from a deep sleep (this was an overnight flight)
  • Airbus engineers are now fitting new toilet pipes to the airline's fleet, and carrying out deep cleaning.
delayed
Look at the reasons for delayed landings in the picture.
delicate
It's a delicate situation.
different
  • Every situation is different.
  • How many different kinds of juice does the flight attendant offer the second passenger?
  • The flight attendant has many different roles.
  • Does airline policy take different cultures and customs into consideration?
difficult
  • In general, are passengers difficult to please?
  • How do you deal with such difficult passengers?
  • What is the difference between difficult passengers and disruptive passengers?
  • Does your airline train you to manage problems and difficult passengers?
dirty
The toilet is dirty.
disruptive
  • Make a list of the different kinds of unruly and disruptive behaviour mentioned in the articles.
  • How is airline security and the safety of all on board at risk from disruptive passengers?
  • Incidents of unruly and disruptive behaviour by passengers on board aircraft appear to be increasing in frequency and severity on flights.
dreadful
I want to point out that of all the dreadful food in the world is presented with more ridiculous fanfare than the dreadful food in the sky.
drunk
Passengers become aggressive, insulting or drunk and refuse to do what they are asked.
duty-free
Which duty-free goods are most in demand by passengers?
elastic
To start the flow of oxygen, pull the mask towards you, put it firmly over your mouth and nose and secure the elastic band behind your head, and breathe normally.
elderly
He was also an elderly man with a history of heart disease.
electrical
  • Check again that electrical devices are switched off.
  • Ask people to switch off electrical devices.
empty
Make sure the toilets are empty.
endless
There aren't enough toilets, with endless queues especially just before landing.
enjoyable
  • We wish you all an enjoyable flight.
  • The flight attendants found time to chat a little and make the whole experience enjoyable.
enough
  • I've had enough of kids who kick the back of my seat while the parent looks elsewhere.
  • The meal isn't hot enough.
  • Do you feel well enough to sit up?
  • That's enough - control yourself.
  • Do you think that flight attendants are given enough training to deal with unruly passengers?
essential
They are part of an essential ongoing safety review.
exact
We'd really appreciate it if you had the exact change for your purchases.
excellent
Is the solution to have one excellent meal on long-haul flights? If not, why not?
experienced
  • One experienced flight attendant says. 'If parents don't control kids, flight attendants have to do what they think is best.'
  • Is your first aid training 'very, very good', or do you rely on more experienced colleagues when medical incidents occur?
explosive
Flight attendant Dionne RansomMonroe asked the man what was in his pocket, and he replied, 'Explosive device.'
familiar with
Can you confirm that your crew is familiar with the cockpit procedures?
fatal
Airline accidents are very rare and fatal accidents even more so
final
  • What other requests might you have to make during final checks?
  • Has she done the final checks?
fine
  • A: How are you? B: Fine, thank. And you?
  • Yes, that's fine. Go ahead.
  • Don't worry, you'll be fine.
  • That would be fine.
first
  • There was a male passenger in First class with abdominal pain. He was 60 to 70 years old.
  • Passengers seated in our First and Business class cabins, please make sure that your foot-rest and video screens are back in their original position.
  • Ladies and gentlemen, your first officer again with more news of our delay. The reason for the delay is that there is only one runway in operation due to an earlier incident on the ground.
first-class
The aviation authorities are saying that the real reason for the success of the landing and evacuation was the first-class training of the pilots and cabin crew.
first-time
She is a nervous first-time flyer.
fit
On a recent trip, I had the misfortune to buy a snackbox. It was not fit for human consumption.
flying
  • The airlines long ago realized that their job their product, and what people pay them for - is transportation, not food service. Some day the flying public will realize that, too.
  • An aircraft is not a flying restaurant.
forced
Woman who hit attendants jailed after forced landing of Tokyo flight.
foreign
Why exactly did the 'foreign lady' cause 'a bit of a panic'?
forgotten
Check under the seats for forgotten passenger items.
free
  • Feel free to walk around.
  • The flight crew was very nice and gave me a free bottle of champagne as a gift.
fresh
A rich dark chocolate mousse, topped with fresh orange.
frequent
  • Ladies and gentlemen, even if you are a frequent traveller, it is important that you listen carefully to the following safety instructions.
  • Frequent flyers win points on all sales on board.
friendly
Which of the three announcements is the most friendly?
frustrating
Why does Shon say difficult passengers are 'frustrating'?
full
  • The plane is full.
  • When the plane is full, the 'fight for the overheads' is on.
  • The plane is pretty full.
fun
Which of the three announcements is the most fun?
good
  • Have a good flight.
  • Were you trained to be a good nurse?
great
  • It's great to have you on board.
  • The meals are well prepared, look great and taste even better.
  • 'Ladies and men, it's great have you on board.
happy
A few airlines even provide toys at the gate areas to keep small passengers happy before boarding.
harsh
Perhaps that was a little harsh.
helpful
The flight attendant is polite and helpful.
high-heeled
Ladies, remove high-heeled shoes as they may tear the slide.
home-made
The Nigerian man accused of trying to bring down the passenger jet with a home-made explosive device.
hot
  • Apologies, we don't have any hot snacks today.
  • The cabin is too hot.
hungry
What does the flight attendant agree to get the hungry passenger?
hurry
On which flight are the cabin crew not in a hurry?
hyper-ventilating
There is a panicky hyper-ventilating passenger.
important
  • The pre-departure crew meeting is important for several reasons.
  • Is training for medical incidents the most important part of your training?
  • Cabin crew were, however, able to play an important part in an incident involving US Airways flight 1549 in February 2009.
  • Is saving lives in emergencies the most important part of all your training?
in-flight
The in-flight meal was fine.
injured
Who is the injured passenger travelling with?
insane
It drives me insane to be surrounded by families talking loudly and passing food, drink, toys, clothes, etc., back and forth.
insulting
  • Bar snacks on short flights are insulting, and over-priced and tasteless.
  • Passengers become aggressive, insulting or drunk and refuse to do what they are asked.
international
The captain decided to land at Mumbai, the closest international airport
irritated
I am much more irritated when there is no complimentary food at all.
large
A large glass of water.
life-threatening
  • Life-threatening incidents are rare during flights.
  • Which is life-threatening to all on board?
light
Vegetable lasagne with a light cheese sauce, accompanied by a fresh green salad.
Ladies and gentlemen, we shall shortly be coming through the cabin with hot and cold drinks and light refreshments.
little
What 'little tips' does she also mention?
local
All prices are in local currency and in US dollars.
locked
I'm afraid the toilet is now locked for landing, madam.
long
If you have to remain strapped in your seat for long periods in the flight because of severe turbulence, do you read a magazine?
long-haul
  • What are the main differences for flight attendants between long-haul and short-haul flights?
  • Is there a big difference after take-off on short-haul and long-haul flights?
loud
A neighbour's music is too loud.
There is a loud and noisy group who are not taking the emergency instructions seriously.
main
The woman wants fish for her main course.
major
We accept most major credit cards.
marinated
Tender pieces of chicken marinated with Arabic spices.
massive
US Airways Flight 1549 lost both engines following a massive bird-strike three and a half minutes after takeoff and made an emergency landing in the Hudson River yesterday in the late afternoon..
medical
  • We have a serious medical situation on board and we need to fly to Mumbai.
  • The captain requested ATC to provide full medical emergency on arrival.
  • What was the role of the flight attendants during the medical crises?
  • What's your advice about medical incidents on board to flight attendants in their final phase of training?
  • What personal qualities are needed for dealing with medical incidents?
  • If there is a medical doctor on board, please identify yourself to a flight attendant.
  • I gave him some medicine for his stomach from the medical kit.
metal
When the seatbelt sign is on, you must fasten your seatbelt. To do this, insert the metal fitting into the buckle - like this - and tighten by pulling the strap - like this.
minor
What's the most common minor complaint?
misbehaving
Trying to parent another person's misbehaving child can be quite a problem.
moderate
Which is likely to cause moderate turbulence?
necessary
  • Is it really necessary?
  • We stock all the toilets with the necessary hand towels and tissues.
  • What is it not necessary for the passenger to do in Paris?
  • They are necessary for crew resource management.
nagative
Which express a nagative opinion about the food service on board?
nervous
Do you feel nervous as you board your flights knowing that you are likely to have passenger problems?
nice
Why was this the 'nicest part' of the in-flight service?
noisy
Josef is talking to the group of noisy passengers.
normal
her lungs were clear and her pulse was normal and she seemed really panicky,
notable
This was one of the most notable crashes in recent time, along with the Concorde crash in 2000 in Paris.
obvious
Passengers wandered from one toilet to the other until the truth became obvious.
official
Let me get an official form for you.
onward
Our ground staff will meet you on arrival and help you with your onward journey.
open
Passengers were striking the overhead lockers with their hands to try and get them to open.
overhead
  • Make the overhead lockers bigger.
  • This is the emergency exit door, sir. You'll have to put your bag in the overhead locker.
overnight
  • The flight B12NC is a12-hour overnight flight.
  • Most long-haul travellers sleep on overnight flights.
over-priced
Bar snacks on short flights are insulting, and over-priced and tasteless.
panic
This is probably a panic attack.
panicky
  • Her lungs were clear and her pulse was normal and she seemed really panicky.
  • I went back to the galley and had some coffee with the crew, then went back to the panicky lady, who was feeling much better.
permitted
If hand-baggage is over the permitted size, it has to be checked in.
personal
Leave all personal belongings behind.
pleasant
  • Families with kids have every right to fly, but they need to respect my rights to a pleasant environment and flight.
  • We 11 you a very pleasant stay or a safe journey if you are continuing your journey.
pleased
The captain asks a couple today, and I'm pleased to say that I answer correctly.
poor
The choice of in-flight movies is poor.
positive
Which express a positive opinion about the food service on board?
possible
  • I'll do it as soon as possible.
  • Leave it with me and I'll do it as soon as possible.
  • Air Traffic Control have warned us of a possible longer delay.
pregnant
There is a pregnant woman experiencing contractions.
pre-flight
  • Why is the pre-flight briefing important for the cabin crew?
  • How do you normally feel during pre-flight briefings? Nervous, excited, relaxed, tense?
present
The present state of the airline industry is not going to get any better.
problem
  • On which flight is there a problem with the food service?
  • OK, no problem.
  • No problem, madam.
  • Of course, no problem at all.
  • There is a problem with the woman's choice for her children.
  • What is the problem with the passenger?
public
In 2010, the Polish president and many top public figures died when their jet crashed en route to a war memorial service in Russia.
quiet
  • Please keep quiet.
  • Keep quiet please - you are disturbing others.
rapid
There was chaos on board, with passengers demanding a rapid solution.
rare
Life-threatening incidents are rare during flights.
ready
  • Kindly look at the menu card in the pocket in front of you and have your money ready, please.
  • Be ready with your order.
  • I suggest (that) you have your coats ready for when you get outside the terminal!
  • Just give me a few minutes to get that ready for you.
reassuring
I told the patient in my most reassuring tone that she would be feeling better soon.
recent
Have you or your colleagues had a recent experience of unruly passengers?
regular
  • I make sure I have my passport and regular papers neatly tucked away in my carry-on bag.
  • Do you recognize regular types of passenger?
reported
Do you learn from reported incidents and discuss them with your colleagues?
rich
A rich dark chocolate mousse, topped with fresh orange.
right
  • You're quite right, sir.
  • Is the passenger always right?
rival
A brawl between rival football fans forced a plane to make an emergency landing in Germany last Friday.
rush
There was no rush.
safe
You would expect the cabin crew to be watching over us and making sure our belongings are safe.
satisfied
Is the passenger satisfied?
scared
'People were just running, and they were scared,' said Veena Saigal, a passenger who saw the fire six rows behind her.
seasonal
Seasonal salad with assorted seafood.
seated
  • Please remain seated with your seatbelts on in case we are given the all clear to land.
  • For your safety, please remain seated with your seatbelt fastened
  • Please remain seated and follow instructions given to you by your crew.
second
Listen to the first officer's second announcement, and the second conversation between the flight attendant and the passenger.
secure
  • How could such a serious theft happen in a secure environment?
  • Why isn't Tom's side of the cabin secure yet?
  • She will tell the purser or captain when the cabin and galley are secure.
serious
  • hich of the three announcements is the most serious?
  • How many passengers did the doctor see? Were these serious medical emergencies?
  • Before leaving the aircraft himself, the captain made one last check inside to see that no one was left behind. There were no serious injuries.
  • What was the most serious emergency you experienced?
  • If you have a serious problem, kindly advise the cabin crew, who will be going through the cabin shortly.
severe
  • What other kinds of severe weather conditions can affect flights and flight schedules?
  • What happens when there is severe weather before take-off?
shredded
Garlic bread topped with shredded parmesan.
short
  • This is only a short flight and we'd like to serve you drinks and snacks.
  • Why does the captain say the meeting will be short?
  • This is a short flight and we'd like to serve everyone on board, so please remain seated if possible during the service. Thank you, and enjoy the flight.
short-haul
  • Is the issue of hand-baggage only a problem on short-haul flights?
  • The refreshment service is beginning on a short-haul flight.
  • Are flight attendants on short-haul flights chosen for their speed in performing certain duties, or for other reasons?
sick
  • You are feeling sick.
  • Can the flight attendant get the sick child some paracetamol?
  • Rani wants to put the sick passenger in a seat.
  • there is a mother whose child is sick and vomiting.
  • He looks very sick.
  • Have you been sick before?
similar
  • Have you experienced similar problems with toilets on flights? If so, what did you tell the passengers?
  • What would you do differently the next time you had a similar experience?
  • Are there other expressions you could use in similar situations in the future?
small
  • A few airlines provide child-friendly chairs at the gate areas to keep small passengers happy before boarding.
  • If you have a small child travelling with you, secure your mask before assisting with theirs.
  • If you are travelling with more than one small child, pick your favourite.
smart
Check that your uniform is smart.
special
  • Is there a special reason for this?
  • Do you have a special medical crisis that you remember in particular?
  • Let me just check the special meals list.
  • Could I ask you a special favore?
  • What was the special problem on the Hong Kong flight?
  • Do you remember any special problems with passengers in the final ten minutes?
  • Can you briefly outline communications in the final phases of descent?
spicy
The woman does not like food which is too spicy.
stable
It was later reported that the patient was in a stable condition in hospital in Mumbai.
stolen
Do you think it is the responsibility of the airline to find stolen cash and belongings?
strange
Did you have any strange experiences after take-off?
stressed
Flight attendants are stressed even before the passengers arrive on board.
stressful
Is this the most stressful moment of the flight? Why?
strict
Check-in has to be stricter.
successful
This incident has been described as the most successful ditching in aviation history.
sudden
Then came the loud and sudden popping sound.
sure
  • Even now, I'm not sure what it was.
  • Make sure all personal items are in your carry-on bag.
  • She will make sure that the cabin and galley are secured as quickly as possible.
surprised
Are you surprised by how the flight attendants reacted during and after the Lusaka evacuation?
tasteless
Bar snacks on short flights are insulting, and over-priced and tasteless.
temporary
Which is a temporary problem?
tender
Tender pieces of chicken marinated with Arabic spices.
tense
Do you feel Tense as you board your flights knowing that you are likely to have passenger problems?
thirsty
You are very thirsty.
top
What is the top priority?
top-class
This is a ride in an aircraft, not a trip to a top-class restaurant.
tough
Airlines have to be tougher.
transatlantic
What happened on this transatlantic flight?
troublesome
Is this passeneger a troublesome neighbour?
unbelievable
Unbelievable but true
unclear
Cathay Pacific spokeswoman Carolyn Leung said that although the exact cause of the blockages was unclear, passengers themselves may be partly to blame.
uncomfortable
The seats are uncomfortable.
unconscious
The sick passenger is unconscious.
uneventful
The flight was long and uneventful, at least until the final few minutes.
unmistakable
First came a strange popping sound, followed by silence. Then came the unmistakable smell of smoke, and passengers began to shout and scream.
unpleasant
Why can boarding often be a difficult and unpleasant experience for all?
upright
  • Make sure your seat back is upright.
  • Have they checked the tables are upright?
  • Could you put your seat upright, please, sir?
unscheduled
hen the captain made an announcement that he had decided to make an unscheduled landing at the nearest international airport, there was considerable relief on board.
upset
  • Don't be upset. We'll take care of her.
  • itnesses said that Abdulmutallab had spent about twenty minutes in the toilet before returning to seat 19A complaining of an upset stomach. He pulled a blanket over his head.
  • The incident had lasted just a few minutes, but the experience left many passengers upset long after the aircraft safely landed.
uncared
They say toilets on planes are often dirty, uncared for, not cleaned for hours.
unrealistic
I honestly think passengers are being unrealistic.
unruly
  • In 15 years, I've never had an unruly child on board who was travelling with a hands-on parent.
  • There was a disturbance on board involving an unruly passenger, and the pilots decided to divert to Denver,' local police said in a statement.
  • When informed of the incident, the captain decided to turn the aircraft back to the parking bay to offload the unruly passenger.
unusable
Try to imagine the panic when not one, but all ten toilets on a flight were completely blocked and unusable.
unusual
  • Is this unusual?
  • What unusual thing did one passenger do during and after take-off?
  • The pickpocket problem is unusual, but in general is it the flight attendant's job to make sure that passengers' problems are always solved?
upper
On the upper deck there is an emergency exit on each side, in the middle of the cabin.
upset
  • Why is she upset?
  • Passengers often get upset when landing is delayed.
usual
What is your usual expression to solve the problem?
weak
His passenegr is very weak.
well
She is the woman who is not very well.
wet
The seat cushion is wet.
white
A glass of white wine, please.
wide
we are taught how to deal with such a wide range of situations that can occur on board,
worried
  • What does the flight attendant offer to do for the worried traveller?
  • There is a worried passenger whose wife has just fainted.
worst
  • That was the worst meal I've ever had.
  • What is the worst on-board accident you have seen or experienced?
  • What was your worst experience of an emergency, either as a flight attendant or as a passenger?
wrong
  • Even if you think a passenger is wrong about something, what is it important that you do?
  • Check-in was wrong to promise you that.
young
  • Flight crews should be stricter about the behaviour of young fliers, including babies, on board.
  • There is a young boy running in the aisle to the toilet.

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