سطح متوسطه - مبلغ فوق شهریه ده جلسه تدریس آنلاین میباشد. برای ثبت نام بر روی برچسب "ثبت نام" کلیک کنید و سپس فرم را تکمیل و ارسال نمایید. در پایان منتظر تماس ما باشید. در ضمن، در پیامرسان واتساپ میتوانید درخواست مشاوره یا ثبت نام بگذارید.
کتاب «انگلیسی برای خدمه کابین» برای افرادی است که در صنعت هوانوردی مشغول به کار هستند و میخواهند مهارتهای ارتباطی، واژگان، تلفظ و دقت دستوری خود را بهبود بخشند. این کتاب برای استفاده در کلاس طراحی شده است، اما میتوانید به تنهایی نیز از آن استفاده کنید.
کتاب «انگلیسی برای خدمه کابین» مکمل کاملی برای راهنمای آموزشی خدمه کابین است. این کتاب، روالهای کاری مهمانداران هواپیما را از جلسات توجیهی قبل از پرواز تا پیاده شدن، از «گیت» به «گیت» دنبال میکند. این کتاب، رویههای عملیاتی خدمه کابین و پیشرفت آنها را در مراحل مختلف پروازهای طولانی مدت و کوتاه مدت، مواجهه با چالشهای سوار شدن به هواپیما، نمایشهای ایمنی، سرو غذا، مسافران دشوار، حوادث پزشکی احتمالی و موقعیتهای اضطراری، استرس قبل از فرود و در نهایت بررسی انجام صحیح امور را دنبال میکند.
اما این کتاب کارهای بیشتری انجام میدهد. به زبان انگلیسی خاصی که در همه این موقعیتها استفاده میشود، میپردازد. هدف آن، ایجاد اعتماد به نفس در مهمانداران هواپیما برای استفاده از زبان انگلیسی صحیح در هر مرحله از کار مورد نظر است. برای مثال، این کتاب به شما کمک خواهد کرد تا بدانید چگونه با استفاده از مناسبترین شکل زبان به شکایت مسافران رسیدگی کنید و همچنین به شما کمک میکند تا در یک بحران پزشکی سوالات درست بپرسید و یا به مسافرانی که مسافران دیگر را آزار میدهند پاسخ مناسب دهید. این کتاب به شما کمک میکند تا از زبان انگلیسی مناسب برای موقعیتهای معمول و غیر معمول در هواپیما استفاده کنید.
کتاب «انگلیسی برای خدمه کابین» پر از عبارات کلیدی است که باید در موقعیتهای مناسب به زبان انگلیسی گفت. علاوه بر این، موقعیتهای شغلی واقعی و مکالمات معمول مسافران و خدمه کابین را ارائه میدهد که در آنها زبان مورد استفاده صحیح، معتبر و واقعی است.
- بخش شنیداری شما را دعوت میکند تا به یک گفتگوی واقعی گوش دهید و به سوالات مربوط به آن پاسخ دهید تا مطمئن شوید که کاملاً متوجه آنچه اتفاق میافتد، شدهاید.
- بخش «تمرکز زبان» به بررسی نحوه استفاده از عبارات کلیدی در زبان انگلیسی میپردازد.
- بخش گفتاری تمرینهایی را ارائه میدهد تا شما را در استفاده صحیح از عبارات کلیدی مطمئن کند.
- بخشهای خواندن و واژگان به تثبیت و تقویت زبانی که یاد میگیرید کمک میکنند.
هر واحد بخش متفاوتی از روال شما را در هواپیما ارائه میدهد. در سراسر کتاب، مثالهای زیادی از موقعیتهای واقعی، واژگان فراوان، فرصتهای فراوان برای بهکارگیری آموختههایتان در شغل خودتان - همیشه صحبت کردن و گوش دادن به زبان انگلیسی - خواهید یافت.
در پایان این دوره از مکالمه انگلیسی به صورت واضح و بدون پیچیدگی برخوردار خواهید شد و اعتماد به نفس لازم را در موارد زیر حاصل خواهید کرد:
- انجام تمام وظایف عادی خود در هواپیما
- رسیدگی به مشکلات مسافران
- مدیریت موقعیتهای دشوار
اگرچه ممکن است تفاوتهایی در شیوهها و رویهها بین خطوط هوایی مختلف وجود داشته باشد، اما استفاده از زبان انگلیسی و مهارتهای ارتباطی اصلی مورد نیاز مهمانداران هواپیما یکسان است. کتاب «انگلیسی برای خدمه کابین» مهارتهایی را به شما میدهد تا در کمک به تضمین ایمنی و خدمات به مسافرانتان حرفهایتر شوید.
"انگلیش چت" این دوره آموزشی را به صورت آنلاین برگزار میکند.

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| abusive | An aircraft returned to its parking bay after taxiing for take-off to offload a passenger who had become abusive with a cabin crew member. |
| adequate |
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| aggressive | They were abusive and rude to the flight attendants and aggressive and insulting to other passengers. |
| alcoholic | Why can't the flight attendant serve the last passenger an alcoholic drink? |
| all right | Hello there, is everything all right? |
| allergic | No thanks, I'm allergic to fish |
| alone | The sick passenger is travelling alone. |
| angry (with) |
|
| assorted | Seasonal salad with assorted seafood. |
| aware | The captain makes the announcement himself. The passengers are aware that all is not normal and they are nervous. |
| bad |
|
| best | What is the best way to deal with really disruptive passengers? |
| better | Hello, madam, are you feeling better now? |
| biggest | 'Why are difficult passengers the flight attendant's biggest headache? |
| bland | The meal is bland, not very hot, badly presented and tasteless. |
| blocked | All of the ten toilets on board the Airbus plane became blocked soon after take-off. ithin ten days, half the toilets on another two flights to Hong Kong became blocked. |
| broken | The headset is broken. |
| bulky | They know that passengers will arrive with hand-baggage which is too big, too bulky or too heavy, |
| careful | Please be careful when opening overhead lockers as items may fall out causing a damage. |
| certain | Are you nervous of certain types of passenger? |
| charcoal-grilled | Charcoal-grilled beeftenderloin. |
| child-friendly | A few airlines provide child-friendly tables and chairs at the gate areas to keep small passengers happy before boarding. |
| clear |
|
| cold |
|
| comfortable | The cabin crew's job of making passengers comfortable suddenly became impossible. |
| confident | John feels confident about what he is doing and what his role is, and what his responsibility as a safety officer on board is. |
| connecting | What time is the passenger's connecting flight? |
| continental | Continental breakfast and lunch. |
| crying | Families may not enjoy crying babies any more than other passengers. |
| crucial | This is, after all, a crucial moment before taxiing and take-off with schedules to be respected, too. |
| deep |
|
| delayed | Look at the reasons for delayed landings in the picture. |
| delicate | It's a delicate situation. |
| different |
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| difficult |
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| dirty | The toilet is dirty. |
| disruptive |
|
| dreadful | I want to point out that of all the dreadful food in the world is presented with more ridiculous fanfare than the dreadful food in the sky. |
| drunk | Passengers become aggressive, insulting or drunk and refuse to do what they are asked. |
| duty-free | Which duty-free goods are most in demand by passengers? |
| elastic | To start the flow of oxygen, pull the mask towards you, put it firmly over your mouth and nose and secure the elastic band behind your head, and breathe normally. |
| elderly | He was also an elderly man with a history of heart disease. |
| electrical |
|
| empty | Make sure the toilets are empty. |
| endless | There aren't enough toilets, with endless queues especially just before landing. |
| enjoyable |
|
| enough |
|
| essential | They are part of an essential ongoing safety review. |
| exact | We'd really appreciate it if you had the exact change for your purchases. |
| excellent | Is the solution to have one excellent meal on long-haul flights? If not, why not? |
| experienced |
|
| explosive | Flight attendant Dionne RansomMonroe asked the man what was in his pocket, and he replied, 'Explosive device.' |
| familiar with | Can you confirm that your crew is familiar with the cockpit procedures? |
| fatal | Airline accidents are very rare and fatal accidents even more so |
| final |
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| fine |
|
| first |
|
| first-class | The aviation authorities are saying that the real reason for the success of the landing and evacuation was the first-class training of the pilots and cabin crew. |
| first-time | She is a nervous first-time flyer. |
| fit | On a recent trip, I had the misfortune to buy a snackbox. It was not fit for human consumption. |
| flying |
|
| forced | Woman who hit attendants jailed after forced landing of Tokyo flight. |
| foreign | Why exactly did the 'foreign lady' cause 'a bit of a panic'? |
| forgotten | Check under the seats for forgotten passenger items. |
| free |
|
| fresh | A rich dark chocolate mousse, topped with fresh orange. |
| frequent |
|
| friendly | Which of the three announcements is the most friendly? |
| frustrating | Why does Shon say difficult passengers are 'frustrating'? |
| full |
|
| fun | Which of the three announcements is the most fun? |
| good |
|
| great |
|
| happy | A few airlines even provide toys at the gate areas to keep small passengers happy before boarding. |
| harsh | Perhaps that was a little harsh. |
| helpful | The flight attendant is polite and helpful. |
| high-heeled | Ladies, remove high-heeled shoes as they may tear the slide. |
| home-made | The Nigerian man accused of trying to bring down the passenger jet with a home-made explosive device. |
| hot |
|
| hungry | What does the flight attendant agree to get the hungry passenger? |
| hurry | On which flight are the cabin crew not in a hurry? |
| hyper-ventilating | There is a panicky hyper-ventilating passenger. |
| important |
|
| in-flight | The in-flight meal was fine. |
| injured | Who is the injured passenger travelling with? |
| insane | It drives me insane to be surrounded by families talking loudly and passing food, drink, toys, clothes, etc., back and forth. |
| insulting |
|
| international | The captain decided to land at Mumbai, the closest international airport |
| irritated | I am much more irritated when there is no complimentary food at all. |
| large | A large glass of water. |
| life-threatening |
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| light | Vegetable lasagne with a light cheese sauce, accompanied by a fresh green salad. Ladies and gentlemen, we shall shortly be coming through the cabin with hot and cold drinks and light refreshments. |
| little | What 'little tips' does she also mention? |
| local | All prices are in local currency and in US dollars. |
| locked | I'm afraid the toilet is now locked for landing, madam. |
| long | If you have to remain strapped in your seat for long periods in the flight because of severe turbulence, do you read a magazine? |
| long-haul |
|
| loud | A neighbour's music is too loud. There is a loud and noisy group who are not taking the emergency instructions seriously. |
| main | The woman wants fish for her main course. |
| major | We accept most major credit cards. |
| marinated | Tender pieces of chicken marinated with Arabic spices. |
| massive | US Airways Flight 1549 lost both engines following a massive bird-strike three and a half minutes after takeoff and made an emergency landing in the Hudson River yesterday in the late afternoon.. |
| medical |
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| metal | When the seatbelt sign is on, you must fasten your seatbelt. To do this, insert the metal fitting into the buckle - like this - and tighten by pulling the strap - like this. |
| minor | What's the most common minor complaint? |
| misbehaving | Trying to parent another person's misbehaving child can be quite a problem. |
| moderate | Which is likely to cause moderate turbulence? |
| necessary |
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| nagative | Which express a nagative opinion about the food service on board? |
| nervous | Do you feel nervous as you board your flights knowing that you are likely to have passenger problems? |
| nice | Why was this the 'nicest part' of the in-flight service? |
| noisy | Josef is talking to the group of noisy passengers. |
| normal | her lungs were clear and her pulse was normal and she seemed really panicky, |
| notable | This was one of the most notable crashes in recent time, along with the Concorde crash in 2000 in Paris. |
| obvious | Passengers wandered from one toilet to the other until the truth became obvious. |
| official | Let me get an official form for you. |
| onward | Our ground staff will meet you on arrival and help you with your onward journey. |
| open | Passengers were striking the overhead lockers with their hands to try and get them to open. |
| overhead |
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| overnight |
|
| over-priced | Bar snacks on short flights are insulting, and over-priced and tasteless. |
| panic | This is probably a panic attack. |
| panicky |
|
| permitted | If hand-baggage is over the permitted size, it has to be checked in. |
| personal | Leave all personal belongings behind. |
| pleasant |
|
| pleased | The captain asks a couple today, and I'm pleased to say that I answer correctly. |
| poor | The choice of in-flight movies is poor. |
| positive | Which express a positive opinion about the food service on board? |
| possible |
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| pregnant | There is a pregnant woman experiencing contractions. |
| pre-flight |
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| present | The present state of the airline industry is not going to get any better. |
| problem |
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| public | In 2010, the Polish president and many top public figures died when their jet crashed en route to a war memorial service in Russia. |
| quiet |
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| rapid | There was chaos on board, with passengers demanding a rapid solution. |
| rare | Life-threatening incidents are rare during flights. |
| ready |
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| reassuring | I told the patient in my most reassuring tone that she would be feeling better soon. |
| recent | Have you or your colleagues had a recent experience of unruly passengers? |
| regular |
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| reported | Do you learn from reported incidents and discuss them with your colleagues? |
| rich | A rich dark chocolate mousse, topped with fresh orange. |
| right |
|
| rival | A brawl between rival football fans forced a plane to make an emergency landing in Germany last Friday. |
| rush | There was no rush. |
| safe | You would expect the cabin crew to be watching over us and making sure our belongings are safe. |
| satisfied | Is the passenger satisfied? |
| scared | 'People were just running, and they were scared,' said Veena Saigal, a passenger who saw the fire six rows behind her. |
| seasonal | Seasonal salad with assorted seafood. |
| seated |
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| second | Listen to the first officer's second announcement, and the second conversation between the flight attendant and the passenger. |
| secure |
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| serious |
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| severe |
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| shredded | Garlic bread topped with shredded parmesan. |
| short |
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| short-haul |
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| sick |
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| similar |
|
| small |
|
| smart | Check that your uniform is smart. |
| special |
|
| spicy | The woman does not like food which is too spicy. |
| stable | It was later reported that the patient was in a stable condition in hospital in Mumbai. |
| stolen | Do you think it is the responsibility of the airline to find stolen cash and belongings? |
| strange | Did you have any strange experiences after take-off? |
| stressed | Flight attendants are stressed even before the passengers arrive on board. |
| stressful | Is this the most stressful moment of the flight? Why? |
| strict | Check-in has to be stricter. |
| successful | This incident has been described as the most successful ditching in aviation history. |
| sudden | Then came the loud and sudden popping sound. |
| sure |
|
| surprised | Are you surprised by how the flight attendants reacted during and after the Lusaka evacuation? |
| tasteless | Bar snacks on short flights are insulting, and over-priced and tasteless. |
| temporary | Which is a temporary problem? |
| tender | Tender pieces of chicken marinated with Arabic spices. |
| tense | Do you feel Tense as you board your flights knowing that you are likely to have passenger problems? |
| thirsty | You are very thirsty. |
| top | What is the top priority? |
| top-class | This is a ride in an aircraft, not a trip to a top-class restaurant. |
| tough | Airlines have to be tougher. |
| transatlantic | What happened on this transatlantic flight? |
| troublesome | Is this passeneger a troublesome neighbour? |
| unbelievable | Unbelievable but true |
| unclear | Cathay Pacific spokeswoman Carolyn Leung said that although the exact cause of the blockages was unclear, passengers themselves may be partly to blame. |
| uncomfortable | The seats are uncomfortable. |
| unconscious | The sick passenger is unconscious. |
| uneventful | The flight was long and uneventful, at least until the final few minutes. |
| unmistakable | First came a strange popping sound, followed by silence. Then came the unmistakable smell of smoke, and passengers began to shout and scream. |
| unpleasant | Why can boarding often be a difficult and unpleasant experience for all? |
| upright |
|
| unscheduled | hen the captain made an announcement that he had decided to make an unscheduled landing at the nearest international airport, there was considerable relief on board. |
| upset |
|
| uncared | They say toilets on planes are often dirty, uncared for, not cleaned for hours. |
| unrealistic | I honestly think passengers are being unrealistic. |
| unruly |
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| unusable | Try to imagine the panic when not one, but all ten toilets on a flight were completely blocked and unusable. |
| unusual |
|
| upper | On the upper deck there is an emergency exit on each side, in the middle of the cabin. |
| upset |
|
| usual | What is your usual expression to solve the problem? |
| weak | His passenegr is very weak. |
| well | She is the woman who is not very well. |
| wet | The seat cushion is wet. |
| white | A glass of white wine, please. |
| wide | we are taught how to deal with such a wide range of situations that can occur on board, |
| worried |
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| worst |
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| wrong |
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| young |
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